Service Terms

Last updated: July, 2025

These Service Terms govern all projects and services provided by Afforlex, including Social Media Advertising, UX Design, and Web Development. By entering into a partnership with us, you agree to the following terms and responsibilities designed to ensure a productive, respectful, and professional working relationship.

Purpose of These Terms

These Service Terms:

  • Define roles and responsibilities.
  • Clarify timelines and communication expectations.
  • Protect both parties from miscommunication or unmet expectations.
  • Promote healthy and professional collaboration.

Scope of Services

AdBite offers the following core services:

  • Social Media Advertising: Campaign planning, management, optimization, and performance reporting.
  • UX Design: User research, wireframes, prototyping, UI design, and usability testing.
  • Web Development: Frontend and backend development, CMS integrations, and maintenance services.

Each project scope will be defined in a proposal or agreement document approved by both parties before work begins.

Project Communication & Feedback

  • Clients agree to provide feedback within 48 hours of receiving design drafts, development updates, or campaign reports.
  • Delays beyond 48 hours will result in the project timeline being extended by the number of days the feedback was overdue.
  • Timely feedback ensures the project stays aligned with agreed deadlines.

Responsibilities

AdBite Responsibilities

  • Provide services professionally, ethically, and in accordance with agreed-upon timelines and deliverables.
  • Communicate progress updates regularly (weekly or as specified).
  • Ensure confidentiality of client data and proprietary information.
  • Inform clients promptly of any issues or delays affecting delivery.

Client Responsibilities

  • Provide timely access to content, brand assets, platforms, or logins as needed for the project.
  • Review and approve work within the 48-hour window to avoid timeline extensions.
  • Make payments on time as per agreed schedule.
  • Assign a main point of contact to streamline communication and approvals.

Revisions & Approvals

  • Each project phase allows for a specific number of revisions (as stated in your proposal or contract). Additional revisions may incur extra charges.
  • Final approval must be provided before moving to the next phase or before launch.

Payment Terms

  • Projects may require a 50% upfront deposit, with the remaining 50% due upon completion or project milestones.
  • Monthly retainer services (e.g. advertising management) are billed in advance.
  • Late payments beyond 7 days will incur a 5% late fee, and work may be paused until the account is settled.

Project Delays & Pauses

  • If a client is unresponsive for 14 consecutive days without prior communication, the project will be considered on hold.
  • After 30 days of inactivity, the project may be closed, and a restart fee may apply if resumed.

Intellectual Property

  • Upon full payment, clients will own the final approved deliverables.
  • AdBite retains the right to showcase work for portfolio and promotional purposes unless otherwise agreed in writing.

Confidentiality

Both parties agree to keep confidential any sensitive business, marketing, or project information shared during the course of the project.

Termination

  • Either party may terminate the agreement with 10 days’ written notice for standard project-based services.
  • For retainer-based agreements, a 30-day written notice is required prior to cancellation or termination.
  • Work completed up to the termination date will be invoiced and must be paid in full.
  • Deposits and retainer fees are non-refundable, unless otherwise agreed in writing.
  • Upon termination, AdBite will provide any completed and approved work that has been paid for.

Liability

  • AdBite will not be liable for indirect damages (e.g., lost revenue) resulting from project delays or third-party platform issues (e.g., Facebook ad account restrictions).
  • Clients are responsible for ensuring all materials (logos, images, copy) provided do not infringe on third-party rights.

Final Notes

We believe in long-term partnerships, transparent communication, and high-quality results. These terms aim to help us all stay aligned and accountable as we work together.

By working with AdBite, you agree to these service terms. Custom agreements may be issued for larger projects or retainers.